Sprees Farm: Privacy Policy

Effective Date: 07/08/2026
Last Updated: 07/08/2026

1. Introduction

Sprees Farm Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, attend our farm, contact us or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

2. Who We Are

Sprees Farm Ltd is the data controller responsible for your personal information.

Contact Details: Sprees Farm Ltd
Address: Sprees Farm, Hereford, United Kingdom, HR1 4BY

Email: spreesfarm@gmail.com

Telephone: 07568 312825

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Name

  • Postal address

  • Email address

  • Telephone number

  • Emergency contact details

  • Booking information

  • Payment information (processed securely by our payment provider – we do not store full card details)

Information About Your Visit

  • Date and time of booking

  • Activities booked

  • Number of visitors

  • Any special requirements you choose to provide

  • Communications between you and us

Children's Information

Where bookings involve children, we may collect the names and ages of children where necessary for the safe operation of activities. Parents or legal guardians are responsible for providing this information.

4. Special Category Information

We ask that you only provide medical information where it is relevant to your participation or safety, such as allergies or medical conditions that our staff should be aware of during your visit.

We will only use this information for health and safety purposes and only where necessary.

5. How We Use Your Information

We use your personal information to:

  • Process bookings

  • Communicate about your booking

  • Respond to enquiries

  • Provide customer support

  • Manage visitor safety

  • Contact emergency contacts where necessary

  • Comply with legal obligations

  • Improve our services

  • Prevent fraud or misuse

  • Manage complaints or insurance claims

Where you have given your consent, we may also send information about future events, experiences or offers. You can unsubscribe at any time.

6. Legal Basis for Processing

Depending on the circumstances, we process your personal information because:

  • it is necessary to perform a contract with you;

  • it is necessary to comply with legal obligations;

  • it is necessary for our legitimate interests in operating and improving our business; or

  • you have provided your consent.

Where consent is relied upon, you may withdraw it at any time.

7. Sharing Your Information

We only share your information where necessary.

This may include:

  • Payment providers

  • Booking system providers

  • IT and website service providers

  • Professional advisers

  • Insurers

  • Emergency services where necessary

  • Regulatory or law enforcement authorities where required by law

We never sell your personal information to third parties.

8. How Long We Keep Your Information

We only retain personal information for as long as necessary.

Typical retention periods include:

  • Booking records – up to 6 years

  • Financial records – 6 years (or longer where required by law)

  • Accident or incident records – in accordance with applicable legal requirements

  • Marketing records – until you withdraw your consent or unsubscribe

Information is securely deleted when it is no longer required.

9. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is restricted to authorised personnel who require it to carry out their duties.

10. CCTV

For the safety and security of our visitors, staff, animals and property, CCTV may operate in certain areas of the farm.

CCTV recordings are used for security, crime prevention, health and safety and the investigation of incidents.

Images are retained only for as long as reasonably necessary unless required for legal proceedings or investigations.

11. Photography and Social Media

From time to time we may take photographs or videos at the farm for promotional purposes.

Where individuals are clearly identifiable, we will obtain permission where required by law.

If you do not wish to appear in photographs, please notify a member of staff upon arrival and we will make reasonable efforts to accommodate your request.

Visitors are welcome to take photographs for personal use, provided they do not interfere with animal welfare, staff duties or the enjoyment of other visitors.

Commercial photography requires prior written permission from Sprees Farm Ltd.

12. Cookies

If you visit our website, we may use cookies to improve functionality, analyse website traffic and enhance your experience.

You can manage or disable cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies.

Please refer to our Cookie Policy for further information.

13. Your Rights

Under UK data protection law you have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information in certain circumstances.

  • Restrict how we process your information.

  • Object to certain processing activities.

  • Request transfer of your information where applicable.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or business practices.

The latest version will always be available on our website and will include the date it was last updated.

16. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Sprees Farm Ltd
Sprees Farm, Hereford, United Kingdom, HR1 4BY

Email: spreesfarm@gmail.com

Telephone: 07568 312825